Policies, Terms, and Conditions

Returns/Refunds Policy

Please choose carefully when purchasing merchandise, as there are special conditions that apply when returning merchandise.

Refunds & exchanges will not be provided after delivery has occurred unless the item is proven to be faulty or does not match the description provided. If you intend to return goods, you must notify us by e-mail immediately at lisa@quiltjubilee.com stating the reason for the return. Refunds and exchanges will be at our sole discretion. Shipping & handling charges are not included in refunds or exchanges. Refunds will only be credited to the same credit card as used in the original purchase.

All items must be returned within a reasonable time frame (but no longer than 10 days for Domestic sales or 4 weeks for International sales) in the products original state.  

All returns must be accompanied by

  • Customer Name
  • Customer Shipping & Billing Address
  • Customer Phone Number
  • Customer Email Address
  • Copy of invoice

 

At this time I will only ship withinn the United States and APO/FPO addresses.

Shipping

         All orders less than $60 will be charges $6.00 for shipping.  All orders over $60 will be shipped free to  

         customer.

 

  • I don't like charging for shipping but find it necessary because of the cost.  The shipping charges we apply do not completely cover the actual cost of shipping, we are doing as much as we can.
  • All Domestic and International orders are shipped USPS Priority Mail  or UPS.  The postal service requires domestic packages over 13 oz be shipped Priority Mail, therefore First Class service is unavailable for those orders. We also need to be able to track your order.
  • Domestic orders shipped USPS Priority/Express or UPS usually arrive within 3-5 business days.  You must allow 30 days for delivery before we can consider an order lost or stolen.  
  • If your order arrives damaged you must inform us within 48 hours of delivery.  We require photographic evidence of damaged goods and packaging (boxes) before we can proceed with a claim.  Once the photos of damage are received we will proceed to process a claim and send replacement items; or reimbursement in cases of limited edition items.